Sonny + Dot offers a 7-day return policy, which means you have 7 days after receiving your item to request a return for a full refund in your original form of payment. We apologize, but due to limited inventory and quick turnover, we are unable to process returns after 7 days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached and in its original packaging. You’ll also need the receipt or proof of purchase. If you do not have your receipt, a store credit will be issued.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and correct it. You have 48 hours after receiving your item to report any damages.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), earrings, intimates (such as undergarments, hosiery & swimwear) and personal care goods (such as hair & beauty products) & clearance items. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Online Order Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can 7-10 business days for your bank or credit card company to process and post the refund too.